What Patients Want from Your Marketing Content

Here at P3 Inbound, we often talk about how content marketing can improve your search engine ranking and help you attract more of the right patients.

It’s more than just writing content, however. To truly be successful with your marketing content, you have to know what patients are looking for. Your content may be very informative and well-written, but if it isn’t answering patients’ questions and guiding them through the process, it isn’t serving you well.

These are our top tips on creating the content your patients want to see.

1. Do market research.

Before you start writing content for patients, it helps to know what types of content patients are seeking out in your area. Market research can help you identify what patients are searching for, which can then help to inform your content. If you skip this step, your content may not serve your practice or patients as well as it could. After all, if your content isn’t what patients were looking for, they probably won’t take the time to read it.

2. Be educational, but avoid medical jargon whenever possible.

When patients are seeking out health information online, they may be wondering if they have a particular condition, or they may be seeking out more information about their diagnosis or recommended treatment. If your content is heavy on medical jargon, it could be an obstacle to patients who want to learn more.

It’s not that your patients are unintelligent–the average person just doesn’t have a need to learn medical terminology. When your content is heavy on medical jargon, it’s just more information that your patients have to learn before they can decide how to take action. Try to simplify your content and explain as much as you can. Better informed patients are better equipped to make the right decisions for their health, but they need to be able to understand the information to get to that point.

3. Answer common questions.

When patients are reading content on a practice’s website, they are usually seeking out answers to questions they have. They could be wondering if they have a particular condition or how your practice treats that condition. Patients undergoing surgery may also have questions about pre- and post-op recommendations.

Your market research may help to identify some of these common patient questions, but you should also pay attention to the questions patients are asking while they are in your office. Take note of the questions that you and the rest of the staff are asked frequently. This type of content can serve as a resource for your current patients, reinforcing the things discussed in your office. It can also be helpful for potential patients to learn more about your practice.

4. Guide them through the treatment process.

When patients seek out health information online, they are looking for guidance. Your content needs to guide patients through that process of figuring out if they need to seek treatment, and if so, what options are available. Your content should follow that same sequence so that it matches up with the patient’s decision-making process. The final process could vary slightly depending on your patients and treatment area, but it could look something like this:

  1. What symptoms indicate a particular condition?
  2. What is this condition and what does it mean for the patient’s health?
  3. When should a patient seek treatment for this condition?
  4. What are the treatment options available for this treatment?
  5. How does your office handle each of the treatment options?
  6. If a patient is undergoing surgery for the condition, what do they need to before and after the operation?

Whether you separate this content into a few different pages or cover everything on one page, your content should follow a similar sequence and your website structure should help guide patients through that process.

If your content isn’t what patients are looking for, you aren’t serving your patients well, which in turn isn’t going to help your practice. Seek to provide the answers patients are looking for, and you’ll be on the right track.